How does it work?

Watch the video to understand how to initiate and claim your return or product protection.

Refund policy

LivingBasics Return & Refund Policy

At LivingBasics, we strive to provide products of the highest quality. However, if you are not completely satisfied with your purchase, we're here to help. Please read our Return, Refund & Exchange Policy carefully before initiating a request.

Return Policy

For orders purchased under the Flexible Return option, we offer a 7-day return window. This means you can request a return within 7 days from the date your order is delivered.

To be eligible for a return:

  • The order must have been placed under the Flexible Return purchase option to be eligible for an easy return.

  • The product must be unused, unwashed, and in the same condition in which it was received.

  • All original tags, labels, accessories, manuals, and packaging must be intact.

  • The product must not show any signs of use, damage, alteration, or tampering.

  • A valid proof of purchase, such as the Order ID, invoice, or payment confirmation, is required.

  • Return requests raised after 7 days from the date of delivery will not be accepted.

  • Products covered under the Product Protection Plan are not eligible for a refund under the protection plan.

Please note that submitting a return request does not automatically guarantee approval. Every request is reviewed by our Customer Support Team to ensure that it meets the applicable return eligibility criteria.



How to Initiate a Return

To request a return, please contact our Customer Support Team:

Phone:
+91 62624 22422
+91 95848 22422

Email:
customerservice@livingbasics.in

Please provide the following details:

  • Order ID

  • Registered mobile number or email address

  • Reason for return

  • Clear photographs of the product and its packaging, wherever applicable

We recommend recording an unboxing video while opening the delivered package. While an unboxing video is not mandatory for raising a return request, having one may help our team verify the issue and process eligible return or part-replacement requests more quickly.

Once your request is reviewed and approved, we will provide you with the applicable return instructions. If reverse pickup is available at your location, we will arrange the pickup. If reverse pickup is unavailable, you may be requested to self-ship the product.

Please note: Review and approval of a return request may take up to 7 working days.

Products returned without prior approval or without following the return instructions provided by LivingBasics may not be accepted.



Return Shipping

  • Reverse pickup is available in most serviceable locations.

  • If reverse pickup is unavailable, the customer may be required to self-ship the product.

  • Please ensure that the product is securely packed to prevent damage during transit.

  • LivingBasics will not be responsible for products that are lost or damaged while being returned through an independent courier selected by the customer.

  • Where the customer is requested by LivingBasics to self-ship an approved return, applicable shipping charges incurred for the return will be reimbursed. The customer will be required to share the relevant courier receipt/bill details at customerservice@livingbasics.in.



Damaged, Defective, Incorrect Products Received

We request all customers to inspect their order promptly upon delivery.

If you receive :

  • A damaged product

  • A defective product

  • A product with missing parts

  • An incorrect product

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, kindly share:

  • Your Order ID

  • Clear photographs of the product

  • Images of the outer packaging

  • Images clearly showing the damage, defect, missing part, or incorrect item

An unboxing video, if available, is also helpful in verifying transit damage, missing parts, incorrect products, or similar issues and may help us process your request faster. (Not mandatory)

After verification, depending on the nature of the issue and product availability, LivingBasics may provide a replacement, part replacement, repair (where applicable), or refund.



Non-Returnable Items

The following products are not eligible for return or refund:

  • Customized or personalized products.

  • Products damaged due to misuse, improper installation, accidents, negligence, or normal wear and tear.

  • Products returned without original packaging, tags, accessories, or other components supplied with the product.

  • Hygiene-sensitive items such as personal care products, beauty products, innerwear, and similar products.

  • Perishable goods, including food, flowers, or plants.

  • Hazardous materials, flammable liquids, or gases.

  • Gift Cards.

  • Products purchased during clearance or final-sale promotions, unless received damaged, defective, or incorrect.

  • Products covered under the Product Protection Plan where the claim relates specifically to benefits provided under that plan.



Part Replacement Policy

For eligible damaged or defective products, replacement of the affected part may be provided where the issue can be resolved through part replacement, subject to verification and availability of the required part.

Part replacement does not automatically make the complete product eligible for return or refund.



Refund Policy

Once the returned product is received by LivingBasics, it will undergo a quality inspection.

After inspection:

  • We will notify you via email or phone regarding the approval or rejection of your refund.

  • If approved, the refund will be processed to the original payment method used for the purchase.

  • Refunds generally take 5–10 business days to reflect in your bank account or card statement after being processed, depending on your bank or payment provider.

Please note:

  • Original shipping charges and convenience fees, if applicable, are non-refundable unless the return is due to a manufacturing defect, incorrect product, or another issue attributable to LivingBasics.

  • Refund processing or credit timelines may be affected by banking or payment-provider processes that are beyond the control of LivingBasics.



Product Protection Plan

With the LivingBasics Product Protection Plan, you can receive protection benefits worth up to Rs.180, subject to the applicable plan terms.

The Product Protection Plan provides free replacement of eligible parts affected by manufacturing or logistics-related defects, subject to verification.

The Product Protection Plan is intended for eligible part replacement and does not, by itself, provide a right to return the complete product or receive a refund.



Order Cancellation

You may cancel an order as long as it has not yet been dispatched.

You can initiate cancellation through the My Orders section of your account.

For prepaid orders, the refund will be processed to the original payment method and generally reflects within 7 banking days, depending on the applicable bank or payment provider.

For payments made through UPI or a wallet, the refund will be processed through the applicable payment channel in accordance with the payment provider's process.

Once an order has been dispatched, it cannot be cancelled. Where applicable, you may raise a return request after delivery in accordance with this Return Policy.



Need Help?

If you have any questions regarding returns, replacements, exchanges, refunds, or the Product Protection Plan, please contact our Customer Support Team:

Phone:
+91 62624 22422
+91 95848 22422

Email:
customerservice@livingbasics.in

We appreciate your trust in LivingBasics and thank you for shopping with us.