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LivingBasics - Indore Local Delivery, Return & Refund Policy
Enjoy same-day delivery across Indore and a 24-hour return window on eligible products.
1. Same-Day Delivery
Orders placed between 10:00 AM and 5:00 PM IST on a working day will be delivered within the same working day anywhere in Indore.
Orders placed before 10:00 AM will also be processed for same-day delivery, subject to operational feasibility.
Orders placed after 5:00 PM IST will be processed for delivery on the next working day.
Orders placed on a national holiday or festive holiday will be fulfilled on the next working day. Delivery timelines will be calculated from that next working day.
We try our best to fulfil every order within the stated timeline. However, due to unexpected circumstances beyond our reasonable control, including severe weather, traffic restrictions, operational disruptions, technical issues or other unforeseen events, delivery may be delayed. In such cases, our Customer Support Team will provide an updated delivery status.
Please provide a complete delivery address and an active contact number to help us deliver your order smoothly.
Serviceable Areas in Indore
Currently, LivingBasics provides local delivery services in the following Indore PIN codes:
| PIN Code | Areas Covered |
|---|---|
| 452001 | Rajwada, MG Road, Indore GPO, Siyaganj |
| 452002 | South Tukoganj, Palasia, Shivaji Nagar |
| 452003 | Indore Airport, Kalani Nagar, Bada Ganpati |
| 452007 | Banganga, Laxmi Bai Nagar, Sanwer Road Industrial Area — Sector A/B |
| 452009 | Sudama Nagar, Lokmanya Nagar, Annapurna Road |
| 452010 | Vijay Nagar, Scheme 54, Sukhlia, Khajrana |
| 452011 | Nehru Park, High Court Area, Dhenu Market |
| 452012 | Rajendra Nagar, Reti Mandi |
| 452014 | Bengali Square, Kanadia Road |
| 452016 | Khajrana and selected bypass areas |
Delivery is available only at serviceable addresses within these PIN codes. PIN-code serviceability may vary by the exact location, and customers should confirm their complete delivery address and contact number at the time of placing the order.
We may expand or revise the serviceable PIN-code list from time to time.
2. 24-Hour Return Policy
For Indore local orders, you may request a return within 24 hours of receiving your product, subject to the eligibility conditions below.
To qualify:
- The product must be unused, unwashed, and in its original condition.
- Original packaging, tags, labels, accessories, manuals and all supplied components must be retained.
- The product must not show signs of customer-caused damage, alteration or tampering.
- Valid proof of purchase, such as your Order ID or invoice, is required.
The 24-hour deadline applies to submitting your return request, not completing the pickup. Requests submitted after this window are not eligible under the standard return policy.
All requests are subject to review and approval.
3. How to Request a Return
Contact our Customer Support Team:
Phone: +9197544 22422
Email: customerservice@livingbasics.in
Share your Order ID, registered contact details, reason for return and relevant photographs of the product and packaging.
An unboxing video is recommended to help verify any issue, but it is not mandatory.
Review and approval may take up to 7 working days. Once approved, our team will share pickup or return instructions. Please do not send products back without prior approval.
4. Return Pickup and Shipping
Reverse pickup will be arranged where available. If pickup is unavailable, our team may request you to self-ship the approved return.
Pack the product securely. LivingBasics is not responsible for loss or damage through an independent courier chosen by the customer.
Where LivingBasics requests self-shipping, applicable return shipping expenses will be reimbursed against the courier receipt or bill submitted to our customer service email.
5. Damaged, Defective, Incorrect or Incomplete Orders
Inspect your order promptly after delivery. If your product arrives damaged, defective, incorrect or with missing parts, report the issue within 24 hours of delivery.
Share your Order ID and clear photographs showing the issue and outer packaging. An unboxing video, if available, may assist verification and expedite the process.
After verification, LivingBasics may provide a replacement, replacement part, repair where applicable, or refund, depending on the issue and product availability.
This reporting window is inclusive of the 24-hour standard return window.
6. Non-Returnable Items
The following are excluded from standard returns:
- Customized or personalized products.
- Products damaged through misuse, improper installation, accidents, negligence or normal wear and tear.
- Products missing their original packaging, tags, accessories or supplied components.
- Hygiene-sensitive products, including personal care products, beauty products and innerwear.
- Perishable goods, hazardous materials, flammable liquids or gases.
- Gift cards.
- Clearance or final-sale products, unless received damaged, defective or incorrect.
7. Part Replacement
Where an eligible defect or damage can be resolved by replacing a part, LivingBasics may provide the required part after verification, subject to availability.
Approval of a part replacement does not automatically qualify the complete product for return or refund.
8. Refunds
Returned products will undergo a quality inspection. We will communicate the approval or rejection of your refund by email or phone.
Approved refunds will be processed to the original payment method. Once processed, they generally take 5–10 business days to reflect, depending on the bank or payment provider.
Original shipping charges and convenience fees, where applicable, are non-refundable unless the return arises from a manufacturing defect, an incorrect product or another issue attributable to LivingBasics.
9. Order Cancellation
To ensure fast delivery, we begin processing orders promptly. Cancellation requests can only be accepted if the parcel has not yet been dispatched. Once dispatched, the order cannot be cancelled.
Frequently asked questions
1. If I order at 2:00 PM on a working day, when will I receive my order?
Orders placed between 10:00 AM and 5:00 PM IST on a working day will be delivered within the same working day anywhere in Indore.
2. What happens if I place an order after 5:00 PM?
The order will be processed for delivery on the next working day.
3. What happens if I place an order on a national or festive holiday?
The order will be fulfilled on the next working day, and the delivery timeline will be calculated from that day.
4. Can my delivery be delayed even if I order within the same-day delivery period?
We try our best to deliver on time. However, unexpected circumstances beyond our reasonable control may cause a delay. Our team will share an updated delivery status where applicable.
5. My order arrived at 7:00 PM. Until when can I request a return?
You can submit your return request until 7:00 PM the following day. The 24-hour window starts from delivery, not from when you placed the order.
6. The organizer does not fit my space. Can I return it?
Yes, provided you request the return within 24 hours of delivery and the product meets the eligibility conditions. Keep it unused and retain its original packaging and all components.
7. Does the product need to be picked up within 24 hours?
No. Only your return request must be submitted within 24 hours. Our team will review it and coordinate the return after approval. Refunds follow receipt and inspection of the returned product.
8. What if I receive a damaged product or discover a missing part?
Contact our team within 24 hours of delivery with your Order ID and photographs. After verification, we will determine the appropriate resolution, which may include a replacement part, replacement product, repair or refund. An unboxing video is helpful but not compulsory.
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